IVR-Based UPI System: Punjab National Bank has started a new service for the convenience of the customers, these special facilities will be available

Punjab National Bank launched IVR-based UPI system for making digital payments. This will enable customers to make payments without internet connectivity

If you have an account with Punjab National Bank, you can also take advantage of PNB's IVR-based UPI system. Through this, you will be able to make payments without internet connectivity. Because Punjab National Bank launched IVR-based UPI system for making digital payments. This will give a lot of relief to the customers and there will be no problem of any kind.

In a significant move, Punjab National Bank (PNB) has become the first public sector bank to roll out an IVR-based UPI solution, which enables customers to make digital payments through feature phones. With the launch of UPI 123PAY, PNB aims to create a cardless and cashless society in line with its digital vision for 2025.

The UPI 123PAY IVR-based system enables the feature phone customer to avail UPI payments even without internet access. Earlier UPI transactions were limited to smartphones or USSD platforms, which required internet connectivity. However, PNB now allows customers to make real time payments through UPI 123PAY on any feature phone, thereby bridging the digital divide in areas with limited internet connectivity.

MD and CEO claimed

A significant portion of PNB's customer base resides in rural and small towns and around 63 per cent of its branches are located in these areas adding to the importance of this initiative. The MD & CEO of Punjab National Bank claims that most of the individuals in these places still do a significant part of their transactions in cash. With 63% of PNB branches serving rural and small town population, the introduction of UPI 123pay has immense potential to transform the payment system in these areas.

This is how you will get benefit

To avail UPI 123Pay, customers need to dial the IVR number 9188-123-123 from their phones. After the prompt they can select the beneficiary and authenticate the transaction, enjoy the convenience with support for all languages. The most important thing is that this initiative is not limited to PNB customers only.

UPI 123PAY extends its benefits to individuals without smartphone or internet connectivity, thereby providing a one stop payment solution. The service is convenient across the country, empowering customers across the country to make hassle-free payments.