RBI takes steps to deal with customer complaints charter should be made for rights

According to this recommendation of the Reserve Bank, a charter will be made for the rights of the customers. At the same time, it has been recommended to centralize the database of Know Your Customer.

Reserve Bank of India tries to do something new from time to time to deal with the complaints of the customers. Whether it is a matter of making customers aware of their rights. Or to settle complaints. In this episode, the central bank has recommended to form a committee. Its purpose will be to try to settle customer complaints as soon as possible.

A committee constituted by the Reserve Bank of India has recommended this. Under this recommendation, customers will get the right to settle complaints. According to this recommendation of the Reserve Bank, a charter will be made for the rights of the customers. At the same time, it has been recommended to centralize the database of Know Your Customer.

what is its purpose

The purpose of this exercise of the Reserve Bank of India is to ensure the security of the data of the customers. For example, if you have repaid your home loan. So after the stipulated time limit, the bank should return the documents of your property. Generally, for this, customers have to visit the concerned bank. If any customer's property document is lost, it will be the responsibility of the bank.

It is necessary to have a nominee while opening the account

Actually the committee has recommended that RBI Ombudsman should get more powers. It has been said in this recommendation that Customer Service and Protection Index should be made for the convenience of the customers. At the same time, it is also necessary to have a nominee while opening a deposit account. According to the recommendation of RBI, it is not necessary for the nominee to go to the branch, such arrangements should be made that the work of the customers can be done through online claims.

The burden of high charges should not be imposed on the customers

This committee of the Reserve Bank of India has recommended that the charges that are collected from the customers in lieu of different services should also be reduced. The committee constituted by RBI has submitted the report to review the customer service standard. Apart from this, the central bank has issued a report to know the opinion of the people.